Available for Remote Work — Philippines

Customer Support & eCommerce Operations Specialist — Helping Online Businesses Deliver Exceptional Experiences

Senior-level support professional with proven expertise in Shopify operations, Gorgias ticket management, PayPal disputes, and workflow automation. Available for remote international roles.

Shopify Gorgias Customer Support Fulfillment
Hire Me Download Resume View Projects
Shopify Gorgias Make.com Slack
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Operations Dashboard
Live · Today
0
Orders Today
0
Tickets Closed
0%
CSAT
Order Processing
92%
Ticket Resolution
88%
Refund Handling
95%
Customer Support Ticket
Order #4821 · Refund Request
RESOLVED ✓
Order fulfilled · Gorgias updated
3 new orders synced
Shopify Expert
Gorgias Certified
PayPal Disputes & Chargebacks
Make.com Automations
Available Worldwide
Jaypee S. Abalos
2+
Years eCommerce Support
100+
Tickets Weekly
5
Core Platforms
BSIT
BulSU Degree

Who I Am

A VA Built for eCommerce Excellence

I am a dedicated and detail-oriented Virtual Assistant with experience supporting eCommerce businesses using Shopify, Gorgias, Zendesk, Slack, and Make.com. I specialize in customer support, order management, refunds, returns, and workflow automation.

With a background in Information Technology, I bring both technical and customer service expertise to every project — helping businesses improve efficiency, maintain customer satisfaction, and streamline operations.

Shopify Gorgias Zendesk Slack Make.com Excel Email Support

Capabilities

Skills & Expertise

A full toolkit built for modern eCommerce operations — from customer support to workflow automation.

Shopify Management
Advanced — 90%
Gorgias Ticket Handling
Advanced — 88%
Zendesk Support
Advanced — 85%
Make.com Automation
Proficient — 80%
Excel Reporting
Proficient — 82%
Email & Chat Support
Expert — 92%
Order Processing
Advanced — 90%
Refunds & Returns
Advanced — 88%
Slack Communication
Expert — 95%
Customer Communication
Expert — 95%
Problem Solving
Advanced — 88%
Time Management
Advanced — 90%
Attention to Detail
Expert — 92%
Workflow Improvement
Advanced — 85%
Adaptability
Expert — 93%
Team Collaboration
Advanced — 90%
Multitasking
Advanced — 88%
Technical Troubleshooting
Proficient — 84%

A curated set of platforms and tools I use daily to deliver exceptional eCommerce support and automation.

Notion
Notion
Project Management
Excel
Excel
Data & Reports
Gmail
Gmail
Email Management
Slack
Slack
Team Communication
Zendesk
Zendesk
Customer Support
Gorgias
Gorgias
Helpdesk / Ticketing
GoHighLevel
GoHighLevel
CRM & Automation
Shopify
Shopify
eCommerce Platform
Make.com
Make.com
Workflow Automation

Work History

Professional Experience

Virtual Assistant — eCommerce
Freelance · Remote
2024 – 2025
  • Provided customer support using Shopify, Gorgias, Zendesk, and Slack
  • Managed customer inquiries through email, chat, and ticketing systems
  • Processed customer orders, refunds, returns, and exchanges for eCommerce clothing brands
  • Improved workflow efficiency by creating automations using Make.com
  • Coordinated with team members to resolve customer concerns and operational issues
  • Maintained customer satisfaction through timely and professional communication
Software Quality Assurance (QA)
Web Applications · Manual Testing
2024 – Present
  • Performed manual testing for web applications and internal systems
  • Identified, documented, and tracked bugs using structured QA processes
  • Executed test cases to ensure functionality, usability, and system reliability
  • Collaborated with developers and stakeholders to resolve software defects
  • Conducted troubleshooting and validation testing for system improvements
  • Helped maintain high-quality user experience and operational performance

Academic Background

Education

Bulacan State University
Bachelor of Science in Information Technology
Bulacan State University
BSIT · San Jose Del Monte, Bulacan, Philippines

Graduated with foundational knowledge in computer systems, networking, database management, troubleshooting, and software applications. Developed strong analytical, technical, and communication skills through hands-on academic projects and practical activities.

Training & Credentials

Certifications

eCommerce Virtual Assistant Training
Professional Development Program
Network Staff Training
IT Networking Fundamentals
Technical Support & System Maintenance
Technical Operations Training
Workflow Automation with Make.com
Automation Tools Training
Basic Network Troubleshooting
Network Diagnostics Certification

Work Showcase

Portfolio

Real screenshots from live eCommerce work — Shopify order management and Gorgias customer support.

Gorgias Customer Support Dashboard
GorgiasCustomer Support
Gorgias Customer Support Management

Live inbox management for an eCommerce brand — handling 348 active tickets, managing urgent escalations, tagged inquiries, and multi-channel support via email and chat.

348
Active Tickets
<2hr
Response Time
Live
Real Work
Shopify Order Management Dashboard
ShopifyOrder Management
Shopify Order Fulfillment & Management

Managing 391 orders for an eCommerce brand's Shopify admin — tracking fulfillment status, handling partially fulfilled and unfulfilled orders, and coordinating delivery tracking for customers.

391
Orders Managed
99%
Accuracy
Live
Real Work
Integration Airtable Airtable Watch Records ⇢ Router 1st 2nd M Gmail Send an Email Text parser Airtable Update a Record # Slack ◆ make.com
Make.comAutomation
Workflow Automation with Make.com

Built automated workflows connecting Shopify, Gorgias, and Slack — reducing manual data entry and speeding up team coordination by 3+ hours daily.

3hrs
Saved Daily
5+
Workflows
Auto
Notifications
San Jose Koop WordPress Elementor Editor
View Screenshots
WordPress cPanel Elementor Web Admin
San Jose Koop — Website Management

Managed and maintained the official website of San Jose Koop (sanjosekoop.com) using cPanel for server-side administration and WordPress Elementor for front-end page editing. Tasks included updating page content, managing the Partners & Promos section with custom HTML tables, and maintaining site structure across multiple sections.

cPanel
Server Admin
WP
Elementor Editor
Live
Production Site

Client Feedback

Testimonials

Kind words from the clients I've had the privilege to support directly.

★★★★★
"

Jaypee has been an absolute standout when it comes to responsiveness and communication. Every customer inquiry was handled with professionalism and genuine care — issues were resolved quickly and thoroughly. His problem-solving ability means customers leave every interaction feeling valued. If you need someone who treats your customers like they're the most important person in the room, Jaypee is that person.

GL
Glennic
Business Owner · Customer Support
★★★★★
"

Working with Jaypee transformed how we run our Shopify store. From order management and fulfillment to handling customer support escalations, his attention to detail is remarkable. He keeps everything organized, processes run smoothly, and nothing slips through the cracks. His reliability and operational efficiency have been a direct contributor to our store's growth. Highly recommended for any eCommerce business looking for a dependable operations partner.

DB
DB Marine Supplies
Business Owner · eCommerce Operations

Get In Touch

Let’s Work Together

Whether you need a dedicated Customer Support Specialist or an eCommerce Operations expert, I’m ready to help your business deliver exceptional experiences.

Available Now — Open to Remote Roles
Phone / Viber
+63 951 891 0887  /  +63 976 293 9892
Location
San Jose Del Monte, Bulacan, Philippines
Availability
Open to Remote Opportunities

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⏱ Typical response time: within 24 hours
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