Available for Remote Work — Philippines

Building Systems, Experiences & Digital Operations That Scale.

A multi-skilled digital professional specializing in eCommerce operations, customer support, and workflow automation.

Shopify Gorgias Customer Support Fulfillment
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Shopify Gorgias Make.com Slack
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Operations Dashboard
Live · Today
0
Orders Today
0
Tickets Closed
0%
CSAT
Order Processing
92%
Ticket Resolution
88%
Refund Handling
95%
Customer Support Ticket
Order #4821 · Refund Request
RESOLVED ✓
Order fulfilled · Gorgias updated
3 new orders synced
Jaypee S. Abalos
2+
Years eCommerce Support
100+
Tickets Weekly
5
Core Platforms
BSIT
BulSU Degree

Who I Am

A VA Built for eCommerce Excellence

I am a dedicated and detail-oriented Virtual Assistant with experience supporting eCommerce businesses using Shopify, Gorgias, Zendesk, Slack, and Make.com. I specialize in customer support, order management, refunds, returns, and workflow automation.

With a background in Information Technology, I bring both technical and customer service expertise to every project — helping businesses improve efficiency, maintain customer satisfaction, and streamline operations.

Shopify Gorgias Zendesk Slack Make.com Excel Email Support

Capabilities

Skills & Expertise

A full toolkit built for modern eCommerce operations — from customer support to workflow automation.

Shopify Management
Advanced — 90%
Gorgias Ticket Handling
Advanced — 88%
Zendesk Support
Advanced — 85%
Make.com Automation
Proficient — 80%
Excel Reporting
Proficient — 82%
Email & Chat Support
Expert — 92%
Order Processing
Advanced — 90%
Refunds & Returns
Advanced — 88%
Slack Communication
Expert — 95%
Customer Communication
Expert — 95%
Problem Solving
Advanced — 88%
Time Management
Advanced — 90%
Attention to Detail
Expert — 92%
Workflow Improvement
Advanced — 85%
Adaptability
Expert — 93%
Team Collaboration
Advanced — 90%
Multitasking
Advanced — 88%
Technical Troubleshooting
Proficient — 84%

A curated set of platforms and tools I use daily to deliver exceptional eCommerce support and automation.

Notion
Notion
Project Management
Excel
Excel
Data & Reports
Gmail
Gmail
Email Management
Slack
Slack
Team Communication
Zendesk
Zendesk
Customer Support
Gorgias
Gorgias
Helpdesk / Ticketing
GoHighLevel
GoHighLevel
CRM & Automation
Shopify
Shopify
eCommerce Platform
Make.com
Make.com
Workflow Automation

Work History

Professional Experience

Virtual Assistant — eCommerce
Freelance · Remote
2024 – 2025
  • Provided customer support using Shopify, Gorgias, Zendesk, and Slack
  • Managed customer inquiries through email, chat, and ticketing systems
  • Processed customer orders, refunds, returns, and exchanges for eCommerce clothing brands
  • Improved workflow efficiency by creating automations using Make.com
  • Coordinated with team members to resolve customer concerns and operational issues
  • Maintained customer satisfaction through timely and professional communication
Software Quality Assurance (QA)
Web Applications · Manual Testing
2024 – Present
  • Performed manual testing for web applications and internal systems
  • Identified, documented, and tracked bugs using structured QA processes
  • Executed test cases to ensure functionality, usability, and system reliability
  • Collaborated with developers and stakeholders to resolve software defects
  • Conducted troubleshooting and validation testing for system improvements
  • Helped maintain high-quality user experience and operational performance

Academic Background

Education

Bulacan State University
Bachelor of Science in Information Technology
Bulacan State University
BSIT · San Jose Del Monte, Bulacan, Philippines

Graduated with foundational knowledge in computer systems, networking, database management, troubleshooting, and software applications. Developed strong analytical, technical, and communication skills through hands-on academic projects and practical activities.

Training & Credentials

Certifications

eCommerce Virtual Assistant Training
Professional Development Program
Network Staff Training
IT Networking Fundamentals
Technical Support & System Maintenance
Technical Operations Training
Workflow Automation with Make.com
Automation Tools Training
Basic Network Troubleshooting
Network Diagnostics Certification

Work Showcase

Portfolio

Real screenshots from live eCommerce work — Shopify order management and Gorgias customer support.

Gorgias Customer Support Dashboard
GorgiasCustomer Support
Gorgias Customer Support Management

Live inbox management for an eCommerce brand — handling 348 active tickets, managing urgent escalations, tagged inquiries, and multi-channel support via email and chat.

348
Active Tickets
<2hr
Response Time
Live
Real Work
Shopify Order Management Dashboard
ShopifyOrder Management
Shopify Order Fulfillment & Management

Managing 391 orders for an eCommerce brand's Shopify admin — tracking fulfillment status, handling partially fulfilled and unfulfilled orders, and coordinating delivery tracking for customers.

391
Orders Managed
99%
Accuracy
Live
Real Work
Integration Airtable Airtable Watch Records ⇢ Router 1st 2nd M Gmail Send an Email Text parser Airtable Update a Record # Slack ◆ make.com
Make.comAutomation
Workflow Automation with Make.com

Built automated workflows connecting Shopify, Gorgias, and Slack — reducing manual data entry and speeding up team coordination by 3+ hours daily.

3hrs
Saved Daily
5+
Workflows
Auto
Notifications
San Jose Koop WordPress Elementor Editor
View Screenshots
WordPress cPanel Elementor Web Admin
San Jose Koop — Website Management

Managed and maintained the official website of San Jose Koop (sanjosekoop.com) using cPanel for server-side administration and WordPress Elementor for front-end page editing. Tasks included updating page content, managing the Partners & Promos section with custom HTML tables, and maintaining site structure across multiple sections.

cPanel
Server Admin
WP
Elementor Editor
Live
Production Site

Client Feedback

Testimonials

★★★★★
"

Jaypee handled our Shopify customer support flawlessly. Response times were incredibly fast, and our customers were always satisfied with the resolutions. One of the best VAs we’ve worked with.

SC
Sarah C.
eCommerce Brand Owner · USA
★★★★★
"

Our Gorgias ticket queue used to be overwhelming. After Jaypee set up a proper workflow, our first-contact resolution rate improved dramatically. Highly recommend.

MR
Marcus R.
Operations Manager · UK Store
★★★★★
"

Reliable, detail-oriented, and proactive. Jaypee managed our order fulfillment and returns without errors. Communication was always clear and professional.

AL
Alyssa L.
Shopify Store Owner · Canada
★★★★★
"

The Make.com automations Jaypee built saved our team hours every week. He understood our workflow quickly and delivered exactly what we needed. Highly technical and customer-focused.

DT
Daniel T.
Founder · DTC Brand
★★★★★
"

We were impressed by Jaypee’s professionalism and troubleshooting skills. He works independently, handles pressure well, and always goes the extra mile.

NM
Nina M.
Team Lead · eCommerce Agency

Get In Touch

Let’s Work Together

Phone / Viber
+63 951 891 0887  /  +63 976 293 9892
Location
San Jose Del Monte, Bulacan, Philippines
Availability
Open to Remote Opportunities

Send a Message

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⏱ Typical response time: within 24 hours
While you wait, feel free to check out my work or connect with me on LinkedIn. Good things are coming your way!